Infiniwin values the privacy of every user. This document clearly explains how we collect, use, store, and protect your personal data as a user of our platform in Malaysia.
Your privacy is more than a legal obligation to us — it is the foundation of trust we build with every infiniwin user.
All your personal data is transferred and stored using 256-bit SSL encryption — the same encryption standard used by leading banking institutions in Malaysia to protect financial transactions.
Infiniwin does not sell, rent, or trade users' personal data to any third party for marketing purposes. Your data belongs to you — we only use it to improve your experience on our platform.
Your data is stored on secure servers with restricted, round-the-clock monitored access. We employ multi-layered backup systems and role-based access control (RBAC) to prevent internal data breaches.
You have the right to access, correct, or request deletion of your personal data at any time. These requests will be processed by our privacy team within 14 working days at no charge.
We use cookies solely to improve platform performance and user experience. You may manage or decline non-essential cookies through your browser settings at any time.
Infiniwin's Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We continually update our data protection practices in line with the latest regulatory developments in Malaysia.
infiniwin's Commitment: We respect the privacy of every user and are fully committed to ensuring your personal data is handled transparently, securely, and responsibly in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy describes how Infiniwin ("we", "our platform") collects, uses, discloses and protects your personal information when you use our website at infiniwin.fun, the Infiniwin mobile app, and all related services we offer.
By registering an account or using any Infiniwin service, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
This Privacy Policy applies to all users of the Infiniwin platform, including general visitors, registered users, and our business partners. This document should be read together with the Terms and Conditions infiniwin, which also contains important information about the use of our platform.
Infiniwin collects various types of information depending on how you interact with our platform. Below are the data categories we collect, along with examples of information within each category:
| Data Categories | Example Information | How Collected |
|---|---|---|
| Identity Data | Full name, identity card number, date of birth | Account Registration & KYC |
| Contact Data | Phone number, email address, residential address | Registration form |
| Financial Data | Bank account number, bank name, transaction history | Deposit & withdrawal process |
| Technical Data | IP address, device type, operating system, web browser | Automatically during use |
| Usage Data | Game history, betting activity, and time spent on the platform | Automatically during activity |
| Communication Data | Live Chat logs, support emails, feedback | Support Interactions |
Note: We only collect data that is strictly necessary to provide our services. We do not collect sensitive data such as health information or religious beliefs unless there is a specific legal requirement.
The personal data we collect is used solely for the following purposes. We will not use your data beyond the stated scope without first obtaining your additional consent:
Infiniwin does not sell users' personal data. However, in certain limited situations, we may need to share your information with the following parties:
All third parties we work with are bound by data confidentiality agreements and are required to safeguard user information to standards no less stringent than our own policy.
We employ comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure:
Incident Response: In the event of a data breach affecting your information, infiniwin will notify you within 72 hours and take immediate action to minimise the impact on you.
Infiniwin uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
The following are the types of cookies we use:
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect specific features of the Infiniwin platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Infiniwin:
Request a copy of all your personal data we hold at any time.
Correct any inaccurate or incomplete information in your records.
Request deletion of your data, subject to our legal obligations.
Object to data processing for direct marketing at any time.
Receive your data in a machine-readable format for portability.
Request that we restrict the processing of your data under certain circumstances.
To exercise any of the above rights, please contact our privacy team via email or Live Chat. Requests will be processed within 14 working days. No charges apply for reasonable requests.
The infiniwin platform is exclusively for adults aged 18 and above only. We do not intentionally collect or process personal data of individuals under the age of 18.
If you are a parent or guardian and believe that your underage child has registered or used the infiniwin platform, please contact us immediately. We will take prompt action to verify and close the account, and permanently delete all related data from our systems.
Infiniwin applies a strict KYC verification process, including valid identity document checks, to prevent underage individuals from accessing our platform.
Infiniwin reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Registered users will be notified of any significant changes via email or in-platform notice at least 14 days before the changes take effect.
The "Updated" date at the top of this document always reflects the latest version of the Privacy Policy currently in effect. You are encouraged to review this page periodically to stay informed about how we protect your information.
Continued use of the infiniwin platform following any changes to this Privacy Policy constitutes your acceptance of the latest version of the policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our privacy team through the following channels:
For frequently asked questions, you may also refer to our our FAQ page which contains answers to a wide range of questions related to privacy and account security.
Response Time: We aim to respond to all privacy-related enquiries within 2 working days. Official requests relating to personal data rights will be resolved within 14 working days as required under Malaysia's PDPA.
Join Infiniwin with confidence — Malaysia's online wagering platform that puts every member's privacy and data security first. Trusted by over 200,000 users.
Have questions about your data privacy? Reach our 24/7 Live Chat support or check the FAQ page us.